OnIssue

OnIssue offers a single Internet interface for all issues that can be accessed 24 hours. Users are able to assign personal responsibility and all users have real-time access to all calls.

OnIssue has automatic email notification of new calls assigned to them or progress in calls that they have initiated.

Other features include:

• Search Functions: con-note, client reference, call classification etc.
• Nothing missed, nothing hidden, no deletion
• Sub-contractor Management
• Data collection, KPI Measurement.
• Trend Analysis, Operations Comparison, History
• Security controlled access per person
• Compulsory call closure by Originator of call
• Account Manager auto notice of exceptions
• Organisation of pallet and product returns

The OnIssue system is used internally by all branches to ensure prompt effective communications. A growing number of key Mainfreight Group clients now access the OnIssue to directly receive notification of service issues, and log their own queries over the Internet.

We would be delighted to run a live demonstration of the OnIssue system for your Customer Service team.